We accept payment for orders online using PayPal which is a safe, reliable and quick way to make payments over the internet.
PayPal does not charge customers a fee for the transactions made on our website.
If you do not wish to use this method, please call us on 023 80 871627 or email your order to us by clicking here.
We will email you to confirm your order and give you our address so that you may send a cheque.
All cheques must be in UK £ Sterling. Please allow 4 working days for your cheque to clear.
Cheques are to be made payable to "Once Upon A Time Tiaras".
We cannot despatch the order until we have received payment and the cheque is cashed.
This may delay your order and is not recommended if you have an urgent order.
As all of our designs are made to order, your purchase will usually be despatched within 4 weeks of your order being placed and will be sent via Royal Mail . However custom and bespoke orders may take longer to be despatched, and an estimated delivery date will be emailed to you once the order is placed.
All prices shown include Postage and Packing. Order values under £39.00 will be sent Royal Mail First Class Recorded Signed For Delivery. Orders in excess of £39.00 will be sent Royal Mail First Class Special Delivery.
If your delivery is for a wedding or special occasion it is essential that you advise us of the date or other important deadline such as trial with a hairdresser or a dress fitting. That way we can prioritise your order.
Please order early as we currently have a 4 week lead time from order to delivery. If you can't wait this long, please contact us, and we will let you know if we can prioritise your order and deliver to you sooner (which is often possible).
Before placing urgent orders please contact us, to ensure we can meet your time scale, as we can sometimes accommodate tighter deadlines
Once your order is despatched we cannot take responsibility for late or non-delivery due to factors outside our control.
Most packages will require a signature on delivery. Items are sent via Royal Mail First Class Special Delivery or Signed For Delivery, If you are unable to sign for your package, items sent by Royal Mail will be held at your local sorting office. Special Delivery items will be held for 7 days after which time it will be sent back to Once Upon A Time Tiaras. If a package has been returned to Once Upon A Time Tiaras because delivery was not possible, the cost of re-sending the package again will be the responsibility of the Customer.
We are able to ship internationally but please contact us prior to ordering so that we can discuss international shipping costs and quote for your order.
Once Upon A Time Tiaras are not responsible for any import taxes that are incurred once the products have been dispatched.
All of our products are made and finished to a high standard using quality materials, but as all of our designs are handcrafted, slight variations can sometimes occur between the items you see on our website and those you receive. Colours of materials indicated on our website may also vary slightly due tolerances in photographic reproduction and differences between computer monitors.
All items are quality control checked before despatch and leave in perfect condition. Any items that are damaged during transit may be returned as detailed in our returns policy.
Component materials for each product are outlined on each product page. If you are unsure about any of these please contact us.
Many of our pieces of jewellery contain Sterling silver which may tarnish over time. This can easily be revived using jewellery cleaner which is available in most department stores.
Many of our designs are delicate so please store items in their individual gift packaging to avoid items scratching, tangling or tarnishing.
Avoid spraying perfume and hairspray when wearing your jewellery or tiaras, as this can discolour natural stones and pearls and dull the sparkle of crystals.
We hope that you love your new purchase but if your item is found to be faulty please return it to us, with the original packaging, within 7 days of receipt of your order. As all items are made to order we are unable to accept returns of items that are not faulty.
Should you change your mind on a design or prefer an alternative – please contact us before returning your item. We will try to help but cannot guarantee a refund. (This does not affect your statutory rights)
Prior to returning you order please contact us first, by telephone or email us by clicking here before you send it back so that we know to expect your parcel.
Items being returned must be in their original condition (as delivered) and in original packaging, we will issue a full refund within 28 days of receipt of the item by us. Original condition means that the item is unworn and that there are no marks or scratches on the item. The item being returned must not have come into contact with any perfumes, hairsprays or other chemicals.
We are unable to accept items that have been worn or have been in contact with these materials or are simply unwanted.
We are unable to accept the return of earrings in compliance with current Health & Hygiene regulations.
In addition please note that custom orders, bespoke orders or items which have been tailored to your individual style requirements, are non-returnable unless faulty.
We will replace faulty items with an identical replacement, rather than a refund if you would prefer. Please indicate your preference when you contact us.
Unfortunately we are unable to offer an exchange service. If you wish to order a different item to the one you have received, you will need to place a new order online and contact us to discuss the possible return the item you have.
Please note that we are not able to refund your original delivery costs unless the item you have received is faulty or we have sent you the wrong item by mistake.
Goods being returned to us are your responsibility until they reach us and we cannot accept liability for any lost or damaged goods that you are sending back. For your own protection, we strongly recommend that you return all items to us using a delivery service that insures you for the value of the goods that you are returning. We ask that all items are sent by Royal Mail 1st Class Special Delivery. We do not take any responsibility for items that are not delivered and request that you contact Royal Mail directly.
We reserve the right to reject a returned order if we suspect inappropriate use of our returns policy.
If the goods you have received are faulty or you have received the wrong goods by mistake, please return them to us following our Returns Policy.
You have 7 days from receipt of the faulty or wrong goods to contact us and arrange return to us.
To protect security interests, we will only process returns and refunds when dealing with the original purchaser of the goods.
If you need to return your gift, please inform the person who purchased it so that they can return the gift to us following our Returns Policy.
This gift return & refund policy does not affect your statutory rights.
We understand that our that customers value their privacy and we therefore act responsibly to protect that privacy. We confirm that the personal information requested from you either for the purpose of processing your order or for the return of information to you via email is never provided to any third party without your permission.
As all credit card transactions are completed via Paypal we never see your personal credit card details. We only ask for information we need in order to ensure your purchases arrive at the correct address.
All information that you provide to us is used purely for payment and the design process.
All of our pieces are delivered beautifully gift packaged in our bespoke sturdy boxes, additional outer packing and wrapping is provided as appropriate for despatch via Royal Mail
If any of the items are intended to be worn by, or come in to the possession of, children we advise that the child be supervised at all times.
In the very unlikely event that pieces are broken the beads may become a choking hazard if swallowed and the wire can have sharp ends if broken which may be hazardous.
We accept no responsibility for injury caused by the destruction or misuse of items purchased.
All product designs are exclusive to Once Upon A Time Tiaras and remain the intellectual property of Once Upon A Time Tiaras.
All product designs and content of this website are protected by Copyright and may not be copied, re-used or transmitted in any form without prior consent.
Images on this website are used with the permission of Once Upon A Time Tiara customers and fellow suppliers. Professional images are used courtesy of the original photographers and are credited accordingly.
Once Upon A Time Tiaras reserves the right to use all designs in any form of advertising.